Exchanges only
No refunds
Our store currently only provides product exchange services and does not accept refund requests.
Terms and Conditions
REVIC · TERMS & CONDITIONS
Exchange Policy
Before requesting an exchange, please understand the time limit and product condition requirements.
Keep your receipt and original packaging to ensure a smooth process.
THE ESSENTIALS
Before applying, confirm these three things.
Exchanges only
Apply within 7 days
In-store purchases: Within 7 days from the date of purchase.
Online purchases: Within 7 days from the date of package receipt.
Valid original receipt
When processing an exchange, please be sure to present or include a valid original purchase receipt with the package.
ITEM CONDITION
Returned items must meet the following conditions.
To ensure that all customers receive high-quality products, returned items must meet the following conditions:
Footwear items
- Must be in new, unworn condition.
- Upper and sole must be clean, without any signs of wear or damage.
- Returned with complete original shoe box and packaging.
Apparel items
- Must be in original new condition, unworn and unwashed.
- Free from any odors, perfumes, or stains.
- All original tags and labels must be intact and uncut.
REVIEW & DISPUTES
Product inspection and dispute resolution
If the product condition does not meet the above standards, we will not be able to process your exchange.
Revic reserves the right to the final interpretation and decision in case of any disputes regarding product condition or exchange eligibility.
NEXT STEPS
After understanding the conditions, apply according to the process.
Required information, return arrangements, and exchange shipping fees can be found in the "Exchange Application Guide".
View Exchange Application Guide →Questions about product condition? Contact customer service →