Do not disclose passwords or verification codes
Do not provide bank passwords, one-time verification codes (OTP), or credit card security codes to callers or message senders.
Fraud prevention education
REVIC · SHOP WITH CONFIDENCE
Encounter a suspicious message?
Pause, then verify.
Has someone claiming to be a Revic customer service representative asked you for a verification code or an urgent transfer?
Stop immediately and verify using our official contact methods.
THREE THINGS TO REMEMBER
Remember these three things for a worry-free shopping experience.
Do not follow unfamiliar payment instructions
If you encounter claims of "canceling installments" or "resolving duplicate charges" that ask you to operate an ATM, make an online bank transfer, or purchase points, stop immediately and verify.
Do not click on suspicious links
Do not log in or make payments through links in suspicious messages. Manually enter revichk.com and check from the official website.
SPOT THE WARNING SIGNS
Be alert to these statements.
"Your order has been charged twice."
Asking you to transfer money immediately, operate an ATM, or provide online banking login details for a "refund."
"Problem with your package, click link to pay."
Asking you to re-enter credit card details via unfamiliar SMS messages; you should verify with official customer service or the logistics company separately.
"Time-sensitive, otherwise your account will be locked."
Urging you to provide a verification code, scan an unfamiliar QR Code, or install remote control software.
Even with a padlock, verify the website address.
HTTPS only means the connection is encrypted, not that the website's identity is reliable. Logos, display names, and caller IDs can also be spoofed.
CONTACT US DIRECTLY
Contact us directly for clearer verification.
Do not call back phone numbers found in suspicious messages; please use the following official channels.
WEBSITE
revichk.com
Manually enter the full website address and start browsing from the official website.
Go to Revic Official Website ↗+852 9291 3340
Inquire if messages claiming to be from Revic are authentic.
Contact Official Customer Service ↗info@revichk.com
You can attach screenshots of suspicious messages; please cover sensitive information first.
Verify via Email ↗PAUSE · KEEP · VERIFY
If you receive a suspicious message, follow these three steps.
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Pause
Stop replying, clicking links, or making payments, and do not continue operating as instructed by the other party.
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Keep Records
Save messages, phone numbers, URLs, and transaction records for verification or reporting.
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Verify Separately
Open the official website yourself and verify through official customer service; do not simply trust them because they know your order details.
IF YOU HAVE ALREADY ACTED
Already paid, or provided sensitive information?
Please immediately contact your bank or card issuer through their official channels, explain the situation, and inquire about account protection measures. If you suspect you have been scammed, please report to the police as soon as possible, without waiting for Revic's reply.
Anti-Scam Helpline 18222
Hong Kong Police's 24-hour anti-scam inquiry hotline.
Call 18222
Emergency
In case of emergency, please call 999 for police assistance.
18222 provides consultation, not a reporting channel.