Non-defective items cannot be returned or refunded. In-store size exchanges are available; please contact us to confirm size availability first. Customers pay both return and replacement shipping for size exchanges.

Exchange request requirements

For in-store purchases, contact us within 7 days of the purchase date. For online orders, contact us within 7 days of receiving your parcel. Keep your valid receipt, uncut tags and original shoe box or packaging bag. All exchange requests and the condition of the item are subject to customer service confirmation.

How to request an exchange

1. Contact customer service

Email info@revichk.com within 7 days of the purchase date for in-store purchases, or within 7 days of receiving your parcel for online orders. Include your order number or name, a photo of your valid receipt, and the style and size you would like instead.

2. Pack the item securely

After our team initially confirms your request, pack the complete item with the original valid receipt, uncut tags and original shoe box or packaging bag.

3. Send it to the address provided

Send your parcel to the exchange address supplied by customer service.

Shipping costs

• For exchanges due to size or personal preference, the customer pays both return and replacement shipping costs.
• If we sent the wrong item or the product is defective, contact customer service promptly. Revic will arrange the exchange and cover both shipping costs.

4. Inspection and replacement

We inspect the item on receipt. If it meets the exchange requirements, we will dispatch the replacement within 5 working days and provide a tracking number. If it does not meet the requirements, we will contact you and return the original item; the customer pays the return shipping cost.